Refund policy

1. Order Cancellation Policy

Orders can be cancelled within 8 hours of placing the order for a full refund.
If an order is cancelled after 8 hours, a 20% cancellation fee will be deducted from the total order amount.
Once the order has been processed or shipped, it cannot be cancelled.

2. Returns Eligibility

We accept returns under the following conditions:

Return request must be made within 7 days of delivery
Item must be:
- Unused and in original condition
- In original packaging
- Not damaged or altered

Certain items may not be eligible for return, including:

Customized or made-to-order products
Clearance or final sale items

(Custom/non-returnable exclusions must be clearly stated to avoid disputes)

3. Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged
Defective
Not as described

You are entitled to a full refund or replacement.

Contact us within 24 hours of delivery
Provide photos/video proof

(US consumer protection generally requires sellers to resolve defective or misrepresented products)

4. Return Process

To initiate a return:

Email us at: raptorblades.info@gmail.com
Include:
- Order number
- Reason for return
- Supporting images (if applicable)

Once approved, we will provide return instructions.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping charges are non-refundable

(Who pays return shipping must be clearly defined in policy)

6. Refunds

Refunds are issued after we receive and inspect the returned item
Refunds will be processed within 7–14 business days
Refunds will be issued to the original payment method

(Refund timelines and method should be clearly stated in policy)

7. Restocking / Cancellation Fees

A 20% fee applies to:
- Orders cancelled after 8 hours
- Returns due to customer preference (e.g., changed mind)

8. Non-Returnable Situations

We do not accept returns if:

Item is used, damaged by customer, or missing parts
Return request is made after the allowed return period
Item is customized or made specifically for the customer

9. Chargebacks & Disputes

We encourage customers to contact us first for resolution. Filing a chargeback without contacting us may delay resolution and result in account restrictions.